Don’t wait on the phone, submit an electronic consultation right now
Instead of calling the practice to ask for an appointment, you can submit your request as an electronic consultation. Your request will be appropriately triaged the same way a phone call would be and you will be contacted once that has been done.
Note that option is not for urgent requests, but it can also be used for admin and clinical requests, medication reviews and general queries.
Urgent appointments
To request an urgent appointment for today or tomorrow (Monday to Friday):
- Use our Online GP Appointment System – NHS APP
NHS APP
- Phone us on 020 7609 3050, Monday to Friday from 8am to 6.30pm
- Visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6pm
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Routine appointments
To request a routine appointment in the next 7 days:
Use our Online GP Appointment System – NHS APP
NHS APP
- Phone us on 020 7609 3050, Monday to Friday from 8am to 6.30pm
- Visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6pm
- Use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Your appointment
However you choose to contact us, we may offer you a consultation:
- By phone
- Face to face at the surgery
Cancelling or changing an appointment
To cancel your appointment:
- Use your NHS account (through the NHS website or NHS App)
- Using the GP online system – NHS APP
NHS APP
- Phone us on 020 7609 3050, Monday to Friday from 8am to 6.30pm
Please notify the practice at least 24 hrs if you can not attend for your appointment.
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone or face-to-face
- if you need an interpreter
- if you have any other access or communication needs
Home visits
If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.
If possible please try to telephone reception before 12pm if you require a home visit.
A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.
House visits are only available for patients who are housebound because of illness or disability.
Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Health Centre.
Out of Hours care
When We Are Closed
Call 111 if you need medical assistance which cannot wait until the surgery re-opens or when you don’t know where to go to get the right treatment
Calls to 111 are free from landlines and mobiles
From 18.30 to 20.00 Monday to Friday and from 08.00 to 20.00 on Saturdays and Sundays your call be diverted to I:HUB service . This service will provide you with medical care advice.
From 20:00 and 08:00 please call 111 or the OOH service: London Central & West Unscheduled Care Collaborative on 030 0033 9978
Call 999 or go to A&E only for life threatening injuries or illnesses. Chest pains, choking, blacking out, severe shortness of breath, sudden weakness on one side of the body and sudden difficulty with speech are all emergencies.